Eden Learning Trust – Seaham High School

Roles and Responsibilities

• To act as the first point of contact for parents/carers, visitors and other stakeholders arriving at school.
• To undertake reception duties and associating tasks.
• Control access to the school including signing in and out all visitors, parents/carers and other stakeholders, checking identification as necessary, issuing passes and security access passes in line with safeguarding procedures.
• Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner.
• Resolve messages and queries promptly and accurately, by liaising with relevant members of staff and respond appropriately
• Sort, distribute and despatch promptly post and deliveries to appropriate staff whilst liaising with the premises team.
• To arrange and co-ordinate events and visits by external agencies including NHS staff, photographers etc including distribution of materials to parents/carers and the collection of students for NHS vaccination programmes.
• Communicating and liaising effectively with staff, students, parents, feeder schools and other external agencies as required.
• Contributing to the successful delivery of all administration tasks as required.
• Assist in the maintenance of computer-based records using SIMS to ensure all student information is accurate and up to date.
• Recording, franking and reconciliation of outgoing mail including managing the dispatch of external mail, ensuring time delivery to the designated post office.
• Process and monitor free school meal forms and respond to routine FSM queries/correspondence
• Distribute communications e.g. letters, newsletters, reports etc to parents/carers, staff and other stakeholders.
• Order, monitor and manage stock, ensuring best value following purchasing processes.
• Provide general clerical/administrative support to the admin team, Office Manager and Business Manager including photocopying, typing, word processing, filing, scanning of paperwork to various software programmes.
• Assist with organising parents/awards evenings and other meetings and events, including the organisation of rooms and equipment, and providing refreshments as required.
• Keep records in accordance with Corporate Records Management Policy and to work within current GDPR requirements, information sharing protocols and guidelines ensuring information safety and confidentiality at all times.
• To attend training as determined appropriate
• Ability to present oneself as a role model to students in speech, dress, behaviour and attitude.
• This position is subject to an enhanced DBS with barred list check

About the person

• Excellent communication skills, both verbal and written
• Flexible approach to work
• Carry out administration tasks
• Dealing with face-to-face and telephone interactions
• Good organisational skills
• Ability to plan, organise and prioritise to meet deadlines
• Ability to multi-task and manage a number of conflicting priorities
• Ability to work on own initiative and as part of a team
• Excellent attention to detail and problem-solving skills
• Ability to maintain high levels of confidentiality
• Ability to use IT packages including word processing, excel and powerpoint software
• Ability to respond quickly and effectively to issues that arise
• Reliability and commitment
• Commitment to the safeguarding of children and young people
• Sense of humour and lots of patience
• Enthusiastic, self-motivated yet willing to follow instruction and advice
• Ability to deal confidently and confidentially with sensitive issues
• Embrace change well
• Willingness to undertake further professional development
• A strong commitment to the Trust’s values and ethos
• Strong work ethic

Qualifications and Experience

English and Mathematics GCSE A*- C/9-4 or equivalent

Typewriting

Relevant qualification in office administration and/or IT Qualification

Salary

Expected Monthly Wage     £1,138    per month             Annual Salary       £13,653  @ aged 16-17

Expected Monthly Wage     £1,543    per month             Annual Salary       £18,517  @ aged 18-20

Expected Monthly Wage     £1,807    per month             Annual Salary       £21,692  @ aged 21 and over