This course will equip participants with practical Root Cause Analysis (RCA) techniques to identify the underlying causes of workplace issues, implement effective solutions and prevent problems from recurring.
Course Overview
Effective problem solving requires more than treating symptoms. This practical course introduces a structured six-step Root Cause Analysis (RCA) process, providing participants with the tools and techniques needed to investigate problems thoroughly and identify their underlying causes. Learners will explore a range of recognised analysis and prevention methodologies, enabling them to develop sustainable solutions that improve performance, reduce risk and support continuous improvement within their organisation.
Benefits to the organisation
Improve problem-solving and decision-making capabilities.
Reduce recurring issues by addressing root causes rather than symptoms.
Support continuous improvement and operational efficiency.
Improve quality, compliance and risk management processes.
Enable teams to implement more effective and sustainable solutions.
Encourage data-driven analysis and critical thinking.
Reduce costs associated with recurring errors, defects or inefficiencies.
Build organisational capability in structured problem-solving methodologies.
Duration: 1 day
Price: £195 (exc. VAT)
Further Information
Course Modules
Introduction to Root Cause Analysis (RCA)
The Six-Step RCA Process
Define the Problem
Collect Data
Identify Contributory Factors
Determine Root Causes
Prioritise Causes
Develop and Implement Solutions
RCA Analysis Tools
Ishikawa (Fishbone) Diagrams
CATWOE Analysis
Shewhart-Deming (PDCA) Cycle
5 Whys Technique
De Bono’s Thinking Hats
Problem-Solving and Blue Sky Thinking
Prevention and Continuous Improvement Tools
Failure Modes and Effects Analysis (FMEA)
Fault Tree Analysis (FTA)
Corrective and Preventive Actions (CAPA)
Additional RCA Techniques
DMAIC
Force Field Analysis
Root Cause Corrective Action (RCCA)
Applying RCA to Workplace Scenarios
Course Objectives
By the end of this session, participants will be able to:
Understand the purpose and benefits of Root Cause Analysis.
Apply a structured RCA process to workplace challenges.
Use a range of recognised problem-solving and analysis tools to investigate issues.
Identify contributory factors and determine root causes effectively.
Develop practical solutions to prevent problems from recurring.
Apply prevention methodologies to support continuous improvement.
Adapt RCA techniques to real workplace situations and operational challenges.
Analyse and evaluate workplace case studies using RCA methods.
Prerequisites
There are no formal prerequisites for this course. It is suitable for individuals who are new to Root Cause Analysis as well as those with some experience of problem-solving who wish to broaden their skills and knowledge.
This course is ideal for:
Team Leaders and Supervisors
Managers
Continuous Improvement Practitioners
Quality and Compliance Professionals
Operational Staff
Anyone responsible for identifying, investigating or resolving workplace issues
Participants are welcome to bring examples of workplace challenges to explore and analyse during the session.
