Our Objection Handling and Negotiation workshop teaches you to identify and isolate objections to give the best opportunity of a positive outcome.
Course Overview
Want to become an emotionally intelligent negotiator in your workplace? Learn to understand emotional intelligence and the importance of effective communication whilst negotiating. Identify the difference between a proactive negotiation and a reactive negotiation, and also understand the relationship between both.
Benefits to the Organisation
Reduce the impact of workplace conflict on performance and productivity.
Improve communication and working relationships across teams.
Equip managers and employees to address issues early and constructively.
Build trust and collaboration within teams.
Strengthen emotional intelligence and self-awareness.
Improve negotiation skills when managing competing priorities and interests.
Support a positive and inclusive workplace culture.
Increase confidence when handling challenging conversations and situations.
Duration: 1 day
Price: £195 (exc. VAT)
Further Information
Course Modules
An Introduction to Negotiation
An Introduction to Handling Objections
Models to Help Handling and Isolating Objections
Using Emotional Intelligence in Negotiations
The Reasons for an Objection/Needing to Negotiate
Toolkit to Help with Negotiations and Objections
Proactive vs Reactive Situations
Barriers to Effective Negotiation.
Course Objectives
By the end of this course, learners will be able to:
Identify and isolate objections to give the best opportunity of a positive outcome
Describe models that can support you with identifying objections and the need to negotiate
Understand the reasons for getting a ‘no’ and how to proactively resolve them
Identify the difference between a proactive negotiation and a reactive negotiation, and also understand the relationship between both
Have an initial understanding of emotional intelligence and the importance of effective communication whilst negotiating
Understand the different results of a negotiation and the barriers that you can create/break down.
Prerequisites
There are no formal prerequisites for this course.
