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    Managing Conflict and Negotiation

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    This one-day course will equip participants with the skills and confidence to manage workplace conflict constructively and apply effective negotiation techniques to achieve positive outcomes.

    • MCN

      Managing Conflict and Negotiation

      Course Overview

      Conflict is a natural part of working relationships, but when managed effectively it can lead to stronger teams, improved communication and better outcomes. This course explores the causes of workplace conflict, the role of emotional intelligence and unconscious bias, and practical approaches to resolving disagreements. Participants will develop their confidence through simulated conflict resolution and negotiation activities, applying proven models and techniques in a safe learning environment.

      Benefits to the Organisation

      • Reduce the impact of workplace conflict on performance and productivity.
      • Improve communication and working relationships across teams.
      • Equip managers and employees to address issues early and constructively.
      • Build trust and collaboration within teams.
      • Strengthen emotional intelligence and self-awareness.
      • Improve negotiation skills when managing competing priorities and interests.
      • Support a positive and inclusive workplace culture.
      • Increase confidence when handling challenging conversations and situations.
      Duration: 1 day
      Price: £195

    Further Information

    • MCN - Managing Conflict and Negotiation: Course Modules
      • Understanding Workplace Conflict
      • Causes of Conflict and Differing Perspectives
      • Personal Values, Motivation and Behaviour
      • Emotional Intelligence
      • Unconscious Bias and Its Impact on Relationships
      • Building Trust and Positive Working Relationships
      • Conflict Resolution Techniques
      • The Skill/Will Matrix
      • The GROW Model
      • Feedback Models and Constructive Conversations
      • Negotiation Principles and Techniques
      • Practical Conflict Resolution and Negotiation Activities
    • MCN - Managing Conflict and Negotiation: Course Objectives

    • By the end of this session, participants will be able to:

      • Identify common causes of workplace conflict and understand how values and motivations influence behaviour.
      • Recognise the importance of emotional intelligence in managing workplace relationships.
      • Understand how unconscious bias can affect communication, trust and decision making.
      • Apply practical techniques to resolve conflict constructively.
      • Use recognised models, including the Skill/Will Matrix and GROW Model, to support workplace conversations.
      • Deliver feedback in a professional and productive manner.
      • Practise conflict resolution techniques in simulated workplace scenarios.
      • Apply negotiation techniques to achieve positive outcomes and maintain effective working relationships.
    • MCN - Managing Conflict and Negotiation: Prerequisites

    • There are no formal prerequisites for this course. It is suitable for employees, team leaders and managers who want to develop their confidence and capability in managing workplace conflict and negotiating effectively.