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    Communicating Effectively

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    This one-day course will equip participants with the skills and confidence to communicate effectively, build positive relationships, and handle challenging conversations professionally.

    • CE

      Communicating Effectively

      Course Overview

      Effective communication is essential in every workplace. This course explores a range of communication methods and techniques, helping delegates build stronger relationships, improve understanding, and communicate with confidence in a variety of situations. Participants will develop practical skills in active listening, delivering feedback, and managing difficult conversations professionally and positively.

      Benefits to the Organisation

      • Improve communication across teams and departments.
      • Build stronger working relationships and collaboration.
      • Increase confidence when handling challenging conversations.
      • Reduce misunderstandings and workplace conflict.
      • Support a positive and inclusive workplace culture.
      • Enhance customer, colleague, and stakeholder interactions.
      • Develop managers and employees’ ability to provide constructive feedback.
      • Encourage more effective use of verbal, written, and digital communication methods.
      Duration: 1 day
      Price: £195

    Further Information

    • CE - Communicating Effectively : Course Modules
      • Understanding Microsoft Copilot and how it works in Word, Excel, PowerPoint and Outlook
      • Prompting skills that get useful outputs
      • Generating documents, spreadsheets and presentations quickly
      • Using Copilot to draft emails, reports and content
      • Automating repetitive tasks and improving accuracy
      • Building simple AI assistants to support daily work.
    • CE - Communicating Effectively: Course Objectives
      • Create impactful communications exploring different communication methods and techniques
      • Practice the importance of effective listening
      • Practice using positive language to build relationships
      • Identify how body language can affect communication
      • Plan and practice having difficult conversations
    • CE - Communicating Effectively: Prerequisites

    • No prior knowledge or qualifications are required. Participants should have an interest in developing their communication skills and be willing to engage in discussions and practical activities throughout the session.

      For employers, it’s often helpful to note that the course is suitable for:

      • Team members
      • Supervisors and managers
      • Customer-facing staff
      • Anyone who communicates regularly with colleagues, customers, or stakeholders