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    Cisco Certified Support Technician (CCST) IT Support

    Kickstart your IT Support career with a CCST certification – the perfect stepping stone to pave your way to your next career move.

    Course Overview

    Cisco Certified Support Technicians (CCST) certifications help validate your skills and qualifications for entry-level IT job roles. You can also use them to prove your readiness to pursue associate-level certifications, such as Cisco Certified Network Associate (CCNA) and Cisco Certified Cybersecurity Associate.

    The Cisco Certified Support Technician IT Support (100-140) exam tests an entry-level candidate’s foundational knowledge and skills related to IT support tasks, including queue and time management, documentation, troubleshooting, assisting end users, managing computer components, and identifying security threats.

    • Duration: Half day
      Price: Price on enquiry

    Further Information

    • Course Modules
      • Support Tasks and Responsibilities
      • Hardware Issues
      • Connectivity and Resource Access Issues
      • Operating System and Application Issues
      • Common Threats and Preventions
      • Job Tools.
    • Course Objectives

    • Learn how to:

      • Queue and time manage
      • Document and troubleshoot issues
      • Assist end users
      • Manage computer components
      • Identify security threats.
    • Prerequisites

    • There are no formal prerequisites to earn this certifications, but you should have an understanding of the exam topics before taking any of the exams.

      Example learner profiles

      • Individuals looking to move into the IT field
      • IT professionals looking to stand out in the job market
      • IT professionals looking to enrich their current roles with additional networking skills.