Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Module 1: Plan and design Teams collaboration communications systems

Module 2: Manage Teams collaboration communications systems

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer.

By the end of the course, participants should understand the fundamentals of:

• Networking
• Telecommunications
• Audio/visual and meeting room technologies
• Identity and access management
• Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Certification Information:

This course serves as valuable preparation for the Microsoft role-based certification exam – Exam MS-721: Collaboration Communications Systems Engineer. Successful candidates will demonstrate proficiency in planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Before attending this course, students should have general knowledge in the following areas:

• Microsoft 365 and Microsoft Teams.
• Networking, telecommunications, and audio/visual basics.
• Identity and access management basics.