CompTIA A+ Fasttrack

This 5-day course is intended for those wishing to qualify with CompTIA A+ Certification.

CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles. It is about much more than PC repair.

Candidates are better prepared to troubleshoot and problem solve. Technicians understand a wide variety of issues ranging from networking and operating systems to mobile devices and security.

A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.

This course is a fast track combining the content of two training courses preparing you for the A+ 220-1101 and 220-1102 exams:

• CompTIA A+ 220-1101 covers mobile devices, networking technology, hardware, virtualisation and cloud computing and network troubleshooting.
• CompTIA A+ 220-1102 covers installing and configuring operating systems, expanded security, software troubleshooting and operational procedures.

By the end of the course, you should be able to:

• Install and configure PC system unit components and peripheral devices.
• Install, configure, and troubleshoot display, multimedia devices, storage devices, and internal system components.
• Explain network infrastructure concepts.
• Configure and troubleshoot network connections.
• Implement client virtualisation.
• Support and troubleshoot laptops, mobile devices and print devices.
• Support operating systems.
• Install, configure, and maintain operating systems.
• Maintain and troubleshoot Microsoft Windows.
• Configure and troubleshoot network connections.
• Manage users, workstations, and shared resources.
• Implement physical security.
• Secure workstations and data.
• Troubleshoot workstation security issues.
• Support and troubleshoot mobile operating systems and applications.
• Implement operational procedures.

Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.

You should have successfully completed the CompTIA IT Fundamentals course or have some basic experience using a PC, Windows, and browsing the web.

Specifically, we recommend that you have the following skills and knowledge before starting this course:

• Recognise the main components of a PC as well as storage media such as USB drives and DVD.
• Start the computer and navigate the operating system desktop.
• Use Windows Explorer to create directories and subdirectories and manage files.
• Use a web browser to view websites.

Audience Profile 

CompTIA A+ certification is aimed at IT professionals with (or seeking) job roles such as:

• Service Desk Analyst
• Help Desk Tech
• Technical Support Specialist
• Field Service Technician
• Associate Network Engineer
• Data Support Technician
• Desktop Support Administrator
• End User Computing Technician
• Help Desk Technician
• System Support Specialist